Privacy Policy

JustLawDocs, LLC

Privacy Policy

Introduction

This Privacy Policy outlines the practices of JustLawDocs ("JLD" or “Company”) regarding the collection, use, and disclosure of information that we receive through our website. This Policy is designed to inform customers prospective customers, third-party contractors, third-party service providers, and other parties who submit information on our website about their rights and our responsibilities concerning personal and sensitive information.

By accessing our website or purchasing our products, you acknowledge and agree to the terms outlined in this Privacy Policy and those outlined in the terms and conditions and consent to the processing of your information in accordance with these terms. This Policy may be updated from time to time to reflect changes in our practices or legal obligations; we encourage you to review it periodically.

Information Collection

This Privacy Policy applies to information collected by JustLawDocs, LLC from:

• Customers and prospective customers who purchase documents and/or document subscriptions;  
• Individuals who visit JLD’s website and submit information via forms, email, social media or other electronic means;
• Third party contractors and service providers with whom to JLD interacts in the course of providing access to documents;
• Other parties who may submit information to JLD through various channels, including but not limited to, the website, the store, social media, email, and direct communication.

The information collected may include, but is not limited to, personal identification information (such as names, addresses, email addresses, billing information and telephone numbers), information related to legal matters, information you input in documents and any other information relevant to the generation of documents or the administration of JLD’s business operations.

When you purchase a product or subscription, payment information is processed by third-party payment processors. We do not store full credit card numbers.

We may retain:

• Transaction confirmation details
• Subscription status
• Billing history

User Responsibility for Information

You are responsible for ensuring that the information you provide is accurate and current.

We use the information you submit to generate documents and provide account services. We do not independently verify the accuracy of user-submitted information.

Use of Information

The information collected by JLD, from customers, prospective customers, and other parties who submit information through JLD’s website or in the course of purchasing or generating documents, including but not limited to personal data, contact details, and case-related information, shall be used solely for the purpose of providing the documents, communicating with customers and as required for compliance with applicable laws and regulations in Virginia. JLD may also use this information for internal purposes, such as auditing, data analysis, provision of other services as requested, offering other services and research to improve JLD’s services.

JLD may share this information with third-party contractors and service providers who assist in the operation of JLD and the provision of documents. These third parties are prohibited from using your information for any purpose other than to perform the services JLD has contracted them for.

Any other use of information will be based on the consent of the individual concerned or as required by law. JLD commits to protecting the privacy of all personal data in accordance with applicable privacy laws.

Sharing of Information

JLD may share information it collects under the following circumstances:

• For the purpose of providing the products requested;
• With third party contractors and service providers who assist in the operation of JLD’s business, such as IT support, marketing, and data analysis, document generation
• For potential referrals to other firms for the provision of services
• To the extent necessary for marketing purposes and to provide information about JLD’s services and affiliate services.
• As required by law, such as in response to a subpoena or other legal process.
• To protect the rights, property, or safety of JLD its customers, or the public.
• In connection with a sale, merger, transfer, exchange, or other disposition (whether of assets, stock, or otherwise) of all or a portion of the business conducted by JLD
• Payment processors
• Hosting providers
• Cloud storage providers
• Email service providers
• Service providers assisting in website operations

We do not sell personal information.

We do not exchange personal information for financial payment.

We do not knowingly disclose personal information to third parties in a manner that constitutes a “sale” under applicable privacy laws.

We do not share personal information for cross-context behavioral advertising.

We may disclose information if required by law or to protect our rights.

Except as provided above, JLD will not share personal information with any third party without prior consent.

Collection and Use of Google Analytics Information

Data Collection. The Company utilizes Google Analytics, a web analytics service provided by Google, Inc. ("Google"), to collect and analyze information about how users interact with the Company's website and services. This information is collected through the use of cookies and similar technologies.

Types of Information Collected. The information collected through Google Analytics may include, but is not limited to:
(a) IP addresses;
(b) Browser types and versions;
(c) Device information;
(d) Operating system;
(e) Date and time of visits;
(f) Time spent on pages;
(g) Referring websites;
(h) Click patterns; and
(i) Other similar information about user interactions with the website.

Purpose of Collection. The Company collects and uses this information for the following purposes:
(a) To analyze website traffic and user behavior;
(b) To improve the user experience on the website;
(c) To optimize marketing efforts; and
(d) To enhance the overall functionality and performance of the website.

Data Processing and Storage. All data collected through Google Analytics is processed and stored in accordance with Google's terms of service and privacy policy, as well as applicable Virginia privacy laws.

User Consent. By using the Company's website, users consent to the collection and use of their information as described in this clause. Users may withdraw their consent at any time by adjusting their browser settings or using opt-out tools provided by Google.

Data Sharing. The Company does not share personally identifiable information collected through Google Analytics with third parties, except as required by law or with user consent.

User Rights. Users have the right to:
(a) Access their personal information;
(b) Request correction of inaccurate information;
(c) Request deletion of their information; and
(d) Opt-out of certain data collection practices – you may disable cookies on our website to opt out of collection of this information.

Data Retention. The Company retains Google Analytics data for a maximum period of 26 months, after which it is automatically deleted, unless a longer retention period is required by law.

Security Measures. The Company implements appropriate technical and organizational measures to protect the information collected through Google Analytics from unauthorized access, disclosure, alteration, or destruction.

 

Third Party Links and Services

This Privacy Policy does not apply to third-party websites, services, or applications, even if they are accessible through our website. JLD does not endorse or make any representations about third-party websites, services, or applications. When you click on links that take you to external websites, you will be subject to the privacy policies of those external sites, not ours. We encourage you to read the privacy policies of any website you visit before providing any personal information.

Furthermore, JLD may use third-party service providers to assist in providing services to our customers, including but not limited to data processing, portal access, subscription services, document review, document generation and automation, document production and legal research. These third-party service providers are required to maintain the confidentiality of any personal information they process on our behalf and are prohibited from using the information for any purpose other than to provide services to JLD or as otherwise required by law.  If there is use of your information by a third party contractor outside of what is described herein, notify JLD immediately.

Please note that service providers only have access to your personal information to perform the tasks we have assigned to them, and they are obligated not to disclose or use it for any other purpose. Some third party service providers may track your online behavior over time and across different internet websites or online services.  However, we do not have control over their data collection practices or the use of your personal information.  Therefore, we encourage you to review their privacy policies before consenting to the use of their services on their website.

We may use some of the following but not limited to third party service providers:

Google

Calendly

Bookeo

Stripe

Authorize.net

Dropbox

Ionos

Third Party Payment Processing

Payments are processed through third-party payment processors.  JustLawDocs does not store, process, or maintain your full credit card or payment information.

By submitting payment information, you authorize the applicable third-party processor to charge the designated payment method.

You agree that JustLawDocs is not responsible for:

• Payment processor errors
• Banking errors
• Declined transactions
• Fraudulent transactions
• Chargeback disputes initiated through your financial institution

Your use of payment services is also subject to the terms and privacy policies of the payment processor.

Data Retention

We retain personal information for as long as necessary to:

• Provide services
• Maintain accounts
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

We may retain transactional records as required for tax and accounting purposes.

Data Security

JLD is committed to protecting the security of information it collects, receives, maintains, or transmits on behalf of its Customers, Prospective Customers, and other parties who submit information through JLD’s website. In compliance with applicable Virginia laws and regulations, JLD implements and maintains comprehensive written information security programs and measures designed to: 

• Ensure the security of customer information;
• Protect against any anticipated threats or hazards to the security or integrity of such information;
• Protect against unauthorized access to or use of such information that could result in substantial harm or inconvenience to any customer;
• Ensure the secure disposal of any personal information in accordance with applicable legal and regulatory guidelines.

JLD’s security measures include, but are not limited to, the use of physical, electronic, and procedural safeguards to protect personal information. These measures are regularly reviewed and updated to account for new threats and changes in technology.

Any Third Party Contractors or Third Party Service Providers engaged by JLD are required to adhere to comparable security measures and are contractually obligated to maintain the confidentiality and security of any information to which they are provided access.

While we implement commercially reasonable security measures, no system is completely secure, and we do not guarantee absolute security of transmitted data.

By submitting information to JLD, whether as a Customer, Prospective Customer, or through any other means, individuals acknowledge and consent to the JLD's use and disclosure of such information in accordance with JLD's Privacy Policy.

Children’s Privacy

This Website is not intended for individuals under eighteen (18) years of age.

We do not knowingly collect personal information from individuals under 18. If we learn that such information has been submitted, we may delete it.

Customer Rights

This Privacy Policy outlines the rights of Customers  ("You") regarding the collection, use, and protection of personal information by JLD under Virginia law. You have the right to:

1. Be informed about the personal information JLD collects about you and how it is used and shared.
2. Access and request a copy of the personal information JLD holds about you.
3. Request that JLD correct any inaccurate personal information about you.
4. Request that JLD delete personal information about you, subject to The JLD's legal obligations to retain certain information.
5. Opt-out of certain uses and sharing of your personal information, where applicable.
6. Receive your personal information in a format that is portable and usable, to the extent technically and reasonably feasible.
7. Object to the processing of your personal information in certain circumstances.
8. Lodge a complaint with the relevant supervisory authority if you believe your privacy rights have been violated.
9. Update account information in your portal if you have created an account
10. Cancel subscriptions through your account
11. Opt-out of marketing communications

JLD is committed to protecting your privacy and ensuring that your personal information is collected and used in compliance with applicable laws and regulations. If you have any questions or concerns about your rights or The JLD's privacy practices, please contact JLD’s designated Privacy Officer.

Third Party Contractors

This Privacy Policy outlines how JLD may share personal information collected from customers, prospective customers, and other parties who submit information through the website with third-party contractors. Third-party contractors are engaged by JLD to perform services on its behalf, including but not limited to administrative support, technical services, professional legal services, other professional services, and legal analytics.

Third-party contractors are bound by confidentiality to protect the privacy and security of your personal information. These agreements require third-party contractors to use personal information solely for the purpose of providing the specified services to JLD and prohibit them from sharing your information with any other parties without your explicit consent.

In the event of a data breach involving a third-party contractor, JLD will take immediate steps to mitigate the impact on your personal information and will notify you in accordance with applicable Virginia law and federal regulations.

Amendments to the Policy

JLD reserves the right to amend this Privacy Policy at any time, at its sole discretion, to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology. When we make changes to this Privacy Policy, we will post the updated policy on our website your continued use constitutes your acceptance of the changes. If you do not agree to the changes, you must stop using our products immediately.

It is your responsibility to regularly check our website for updates to this Privacy Policy. We may also, at our discretion, decide to notify customers and other affected parties of significant changes by sending an email or otherwise directly communicating with you.

Contact Information

For any inquiries, requests, or concerns regarding our privacy policy or practices, please contact JustLaw Docs, LLC at the following:

• Email: support@justlawdocs.org

Address: 2121 Eisenhower Ave Ste 300 Alexandria, VA. 22314